We are now using a new online consultation tool. It is NHS approved and easy to use.
This short online form is the quickest and simplest way for the majority of our patients to access or clinical team for assistance. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.
We will review your request within 2 working days
If you become more unwell, or if you need help more urgently, please phone the surgery on 01923 604884, or NHS 111 during out of hours for advice.
If this is a medical emergency, please call 999.
Frequently Asked Questions
What if I have need an urgent appointment?
For urgent appointments please call us and we will do our best to book you an appointment as soon as possible.
What if someone can’t fill in the form?
That’s no problem our reception team will complete it for you.
What if my appointment isn’t urgent but I want to see a doctor in a few days or weeks?
In this case we will ask you to complete a form so that your request can be clinically assessed, and we can offer you the most appropriate appointment.
What if I can’t attend appointments at certain times because of my work or because I look after someone?
You can write on the form what times are good for you and we will try to take this into account when we are contacting you and if we are booking you an appointment.
What if I prefer to see a specific doctor?
We fully understand that continuity of care is important and we will always try take into account preferences for seeing particular doctors where possible. However, all our doctors work on different days and do different workload so depending on the circumstances it would not always be appropriate to wait to see a specific doctor and so you will be offered the next available appointment.
Why is it that every time I’ve called in recently you have told me something different about booking appointments?
We are sorry that this has been the case. For the past few months, we have been running the new appointments system on some mornings but not others. This has meant that we have been asking patients to do different things on different days and we apologise that this may have been confusing. However, we have taken all our learning and feedback from these tests to make sure that the new system that will be running from the start of June will work better for everyone.
Why have you put in this system?
The new system is based on NHS guidance as this is a way of working that has been put in place by lots of other surgeries and is a successful answer to issues with demand and capacity.
Don’t I have the right to see a doctor when I want to see one?
We wish that we had the availability for this to be the case for all of our patients all of the time but unfortunately we cannot always meet demand. You do have the right to have an assessment of need when you contact us and by using the new system we can make sure that this assessment can happen.
What if I don’t want to tell a receptionist my reason for wanting an appointment?
There are some appointments that our receptionists can book directly for you but they can only do this if you tell them the reason that you are calling. If you don’t want to do this then you can fill in a form that will be clinically assessed.
So if I fill in the form will I always get an appointment with a doctor?
No, your request will be clinically assessed, and you will then be contacted with the most appropriate response. This may be an appointment with a doctor or with one of our other clinicians or you may be signposted to other services or advised about self-care.
Why have you made these changes without consulting with your patients?
We haven’t! We have worked very hard to consult with our Patient Participation Group to discuss the issues with the appointments system and find best solutions. We appreciate direct patient feedback and listen to any complaints about the appointments system, including watching these on social media, and then we have worked hard to come up with an appropriate solution.
On the test days we have requested feedback directly from patients who have used the new system and it has been this feedback has been overwhelmingly positive. We have had some issues and concerns raised and we have looked at the system and our messaging and changed these as a result.