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As part of a group of GP Practices working together as a GP Federation, New Road Surgery provides access to weekday evening and weekend appointments in the Watford Extended Access (WEA) service, which is managed by Direct Local Health Ltd. Our patients can now make an appointment to see a GP on weekday evenings, Saturdays 9am - 1pm and 3pm - 7pm, and Sundays 9am - 1pm; to see a Nurse on Saturdays 9am - 1pm and to have blood tests with a Phlebotomist on Saturdays and Sundays. Please ask the receptionist for further details on how to book an appointment. During these appointments your health record may be accessed and viewed by clinical staff other than your GP or a GP at your practice.  Please be assured that your confidentially will be maintained; for the service's full Privacy Statement please see 'Patient Information' at www.dlhealth.co.uk."

If you have a WEA appointment that you cannot attend please contact New Road Surgery or if we are closed please contact WEA directly on 07478 306 994.

Patient Choice

HVCCG Patient Choice Policy Statement

Herts Valleys Clinical Commissioning Group (CCG) is committed to ensuring patients can exercise choice of service provider in accordance with their rights set outlined in the NHS Constitution.

We will work with referrers, including GPs, to ensure they are aware of patients’ right to choose and that the appropriate information is available to inform this choice which will depend on local commissioning arrangements.

Services provided in the community rather than in hospital

We commission a number of services that deliver care for patients in the community rather than in a hospital, in keeping with our aim to provide care for people closer to home.  Examples of locally provided community services are:

  • Musculoskeletal conditions (orthopaedic, rheumatology and pain management)
  • Gynaecology
  • Diabetes
  • Ophthalmology
  • Vasectomy
  • Respiratory
  • Ear Nose and Throat
  • Dermatology (for patients living in Dacorum and Watford & Three Rivers)
  • Nutrition and Dietetics
  • Services currently delivered by Hertfordshire Community Trust such as adult bladder and bowel care, adult occupational therapy service, community cardiology, leg ulcer care, podiatry to name a few.

The above list is not exhaustive and could be amended and updated as other community services are developed.

Choice does not apply where a community service is available. You will be referred to a specific provider for the service in question and you will not generally be able to choose to access services from another provider, unless there are special arrangements in place to support this. If a hospital appointment is required then the community service will offer a choice of hospital providers

As set out in the NHS Constitution you have some other choices concerning your care and treatment as a patient, these include:

  • The right to choose your GP practice, and to be accepted by that practice unless there are reasonable grounds to refuse, in which case you will be informed of these reasons;

  • The right to express a preference for seeing a particular doctor or nurse within your GP practice, and for practice to make every effort to comply.

  • If you need to go to a hospital to see a specialist, you have the right to choose which hospital you are referred to.   This is a legal right for most patients so you can choose any hospital which offers suitable treatment and meets NHS standards and costs. Your GP will help with choose and you can take information away with you to decide.

  • If you need to see a consultant you can ask to be referred to a different hospital if you have to wait more than 18 weeks before starting treatment or two weeks before seeing a specialist for suspected cancer. 

You can read more about your choices within the NHS here.

Further Links:

The NHS Choices website helps patients in this area by providing tools and information. The resources include:

These are not the only choices you can make. There are choices in your lifestyle, decisions about your treatment, and even the way in which you interact with doctors and other health professionals that can all affect your health.



 
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